Privacy Policy
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Bayswater Support Privacy Policy
Bayswater Support is a not-for-profit organisation established to support parents. We collect only the minimum data necessary to run our group and support parents.
This privacy policy explains how our organisation uses the personal data we collect from you when you use our website.
Like you, we are parents and we hugely value the trust you have placed in us by sharing personal information. The need for discretion and privacy is a core consideration in everything we do. We hope the following information answers the most common queries and concerns.
The Bayswater Support Group is a private company limited by guarantee and is the data controller responsible for your personal data. Company number: 16784519. If you have any questions about this privacy policy or how we use your data, please contact us at hello@bayswatersupport.org.uk.
What data do we collect and store?
Bayswater Support collects and stores the following data: your name, your email address, your chosen location, and your newsletter preferences. We also store any additional data (e.g. the age of your child) that you provide upon registration.
We may ask to see photographic ID documents. These are not stored, but are used to verify your identity, and only your name is recorded. We also keep the posts you have made to our forum. Please see the forum privacy policy, which can be accessed from our forum platform.
How do we collect your data?
You directly provide Bayswater Support with the data we collect. We collect and process data when you:
- Register on our forum
- Voluntarily complete questionnaires or surveys for us or provide feedback on our forums or by email.
- Use or view our website via your browsers cookies
How will we use your data?
Bayswater Support collects your data so that we can manage your membership and send you information (e.g. details of meetings or webinars) and newsletters. We also ask to view photographic ID documents to verify who you are and to protect the safety and privacy of our members, though these are not stored.
Our lawful basis for processing your data
Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases for processing your personal data:
Legitimate interests: We process your data for the core administration of our group, including organising meetings and communicating with parents. We have a legitimate interest in running the group effectively to support parents.
Consent: Where you have opted in to receive newsletters or other optional communications, we process your data on the basis of your consent. You may withdraw your consent at any time by contacting us.
How do we store your data?
Bayswater Support securely stores your data using encrypted cloud services with restricted access. Access to personal data is limited to authorised individuals within the organisation
How long do we keep your data?
We will store your data for as long as you are part of the group or subscribed to our newsletter. If you wish to have your data deleted, please contact us at hello@bayswatersupport.org.uk and we will remove your personal data as soon as reasonably possible. It is your responsibility to let us know if you no longer wish us to hold your data.
Marketing
Bayswater Support would like to send you information that we feel may be of interest to you. We will never share your information with any other person or organisation without your express consent.
What are your data protection rights?
Bayswater Support would like to make you are fully aware of all your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data from Bayswater Support.
The right to rectification – You have the right to request that Bayswater Support correct any information you believe is inaccurate. You also have the right to request that Bayswater Support complete any information you believe is incomplete.
The right to erasure – You have the right to request that Bayswater Support erase your information under certain conditions.
The right to restrict processing – You have the right to request that Bayswater Support restrict the processing of your personal data under certain conditions.
The right to data portability – You have the right to request that Bayswater Support transfer the data that we have collected to another organisation or directly to you under certain circumstances.
If you make a request, we have one month to respond to you. If you would like to exercise your rights to any of these requests, please email us at hello@bayswatersupport.org.uk
What cookies do we use?
We want you to understand the different cookies that we use on our website. Some of these cookies are essential to the operation of our website. Others are not essential, but help to improve our website by collecting user information, and improve your experience of our website by remembering your choices.
Accept or block cookies
You can block cookies from any website by activating the setting on your browser that allows you to refuse the setting of some or all cookies.
However, if you block all cookies (including Strictly Necessary Cookies) you may not be able to access all or part of our website. You can also use your browser settings to delete cookies. For more information about how to disable cookies in your browser, please visit www.allaboutcookies.org.
If you share the use of a computer, accepting or rejecting the use of cookies may affect all users of that computer.
Where a cookie is provided by a third party, you may be able to use that third party’s own tools to block that cookie.
Privacy Policies of other websites
The Bayswater Support website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should refer to their privacy policy.
Changes to our privacy policy
Bayswater Support keeps our privacy policy under regular review and posts any updates on this web page. This policy was last updated in May 2026.
How to contact us
If you have any questions about our privacy policy, the data we hold on you, or would like to exercise one of your data protection rights, please do not hesitate to contact us at hello@bayswatersupport.org.uk.
How to contact the appropriate authority
You have trusted us with your private information, and treating it responsibly is incredibly important to us. If you have any concerns, please let us know so that we can try to put it right.
If we’re unable to address your concerns, or to make any complaint about us, please contact the Information Commissioner’s Office: https://ico.org.uk/global/contact-us/